Help
Frequently asked questions
How do the cashback rewards work?
Customers earn reward points on every eligible purchase made on our website. Accumulated points can be redeemed for discounts or cashback rewards on future orders.
The more you shop, the more rewards you earn.
What is your delivery timeline?
Deliveries within Accra take 24 hours.
Deliveries outside Accra take 24–48 hours, depending on the exact location.
International delivery timelines vary depending on the recipient’s country.
Do you offer same-day delivery?
Yes, orders placed before 11:00 AM qualify for same-day delivery. Orders placed after 11:00 AM will be delivered the next working day.
For same-day delivery requests placed after 11:00 AM, a dispatch rider can be arranged to pick up and deliver your package. Kindly note that the delivery fee may differ from the standard rate displayed on the website. Once the customer agrees to this option, the applicable delivery charge will be borne by the customer.
How do I know my order has been confirmed?
Once your order has been successfully placed and paid for, you will receive an order confirmation via email, SMS, or WhatsApp with your order details.
What payment methods do you accept?
We accept Mobile Money and bank transfers after checkout.
Can you help me choose products for my hair / skin type or concerns?
Absolutely. Send us a message on WhatsApp or Instagram with your concerns, goals, or current routine, and we’ll recommend suitable products for you.
Do you offer pickup options?
Yes. Customers may arrange pickup for their orders once they receive confirmation that the order is ready.
Still have a question? Chat with us on WhatsApp and we'll get back to you.